customer / v1.0
Clear Tick rules and requirements for safe, fair, and reliable delivery.
Refunds are reviewed case by case.
Order evidence may be required.
Approved refunds return through the available payment flow.
Refund requests are reviewed based on order status, partner confirmation, and customer evidence.
Processing time depends on the payment method and operational review.
Refunds may be declined for inaccurate addresses, unreachable customers, or completed orders without a valid issue.